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Both devices must be on the same Wi-Fi network or one must create a hotspot for the other to join. Public Wi-Fi networks often block peer-to-peer traffic — use a personal hotspot instead.

Transfer speed depends on your Wi-Fi signal and router. For best results, keep devices within 10 metres of each other and close other bandwidth-heavy apps. Juno Drop uses adaptive chunk sizing to match network conditions.

Juno Drop saves progress every 10 chunks. If a transfer is interrupted, reopen the app on both devices while on the same network and resume from the Transfer page.

On Windows and macOS, files are saved to your Downloads folder. On Android, files go to the Juno Drop folder in your Downloads. On iOS, files are saved into the Juno Drop app and can be exported to Files.

Go to your account dashboard and remove a device you no longer use, then activate the new one. Or upgrade to the Plus plan for up to 6 devices.

The 7-day free trial automatically converts to a paid subscription. To avoid being charged, cancel before the trial ends from Dashboard → Manage billing. For refund requests email support@junoway.com.

Go to Dashboard → Manage billing → Cancel subscription. Your access continues until the end of the current billing period.

Yes. Clipboard sync is disabled by default. When you enable it, clipboard content travels directly between your paired devices over your local network and is never stored on Junoway servers.